Privacy Policy

We appreciate your visit to our website and your interest in our company. The protection of your personal data is a key priority for us. Below we inform you about which personal data we process when you visit our website and use our services, for what purposes and on what basis this occurs, and what rights you have.

The processing of your personal data is carried out in accordance with the Swiss Federal Act on Data Protection (FADP) and the Data Protection Ordinance (DPO).

1. Data Controller

The entity responsible for processing your personal data on this website is:

OneExpatServices GmbH
Natalie Bold
Seematte 20
6214 Schenkon

Phone: +41 76 436 50 50

Email: info@oneexpatservices.com

2. Scope and Definitions

This privacy policy applies to the processing of personal data via our website and the functions accessible through it (e.g., contact forms). For external websites to which we link, only their operators are responsible.

“Personal data” means any information relating to an identified or identifiable natural person. “Processing” means any handling of personal data, regardless of the means and procedures used, in particular the collection, storage, use, disclosure, or deletion.

3. What Data We Process

We process personal data that you actively transmit to us, as well as data that is automatically collected when you visit our website:

Data you provide: e.g., when using a contact form or via email (name, email address, phone number, subject and content of your message), as well as other information you voluntarily provide.
Automatically collected data (server log files): Technical data is captured with each access, in particular IP address, date and time of access, page or file accessed, referrer URL, browser used, and operating system.
Data from cookies and similar technologies: see Section 6.

4. Purposes of Data Processing

We process your personal data for the following purposes:

Provision, operation, and security of our website
Processing and responding to your inquiries and contact requests
Delivery and fulfillment of our services
Analysis and improvement of our offering (only with your consent)
Measurement of the effectiveness of our advertising (only with your consent)
Fulfillment of legal obligations and protection of legitimate interests

5. Legal Basis for Processing

Under Swiss data protection law, we may process personal data provided the principles of good faith, proportionality, and purpose limitation are observed. We obtain express consent where legally required or where we deem it appropriate, in particular for non-essential cookies and tracking. You may revoke any consent given at any time with effect for the future.

Where we engage service providers who process personal data on our behalf (data processors), this is done on the basis of an agreement pursuant to Art. 9 FADP.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that contain certain information. We distinguish:

Necessary cookies: They are required for the technical operation and basic functions of the website and are set without consent.
Functional cookies: They enable the display of external content such as videos, maps, or booking forms and are set only with your consent.
Statistics and marketing cookies: They are set only with your consent and help us analyze website usage and measure the effectiveness of our advertising.

On your first visit, you will be asked for your consent via a cookie banner. You can access the settings at any time in the footer under “Cookie Settings.” You can also prevent the storage of cookies via your browser settings or delete existing cookies.

We obtain your consent via a cookie banner implemented with the “Real Cookie Banner” plugin. It stores your selection in a cookie on your device (validity 12 months) and documents your consent on our server without storing your IP address in plain text. No data is transmitted to the plugin manufacturer.

You may change your consent or revoke it with effect for the future at any time via “Cookie Settings” in the footer or directly here:

Change consent

7. Services and Features Used

Below we inform you about the individual services and features we use on our website.

7.1 Hosting and Server Log Files

Our website is hosted by Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Les Acacias (Geneva). With each access to the website, the server automatically captures technical data in so-called server log files, in particular the IP address, date and time of access, the page or file accessed, the referrer URL, and information about the browser and operating system. We require this data to provide the website, ensure its security and stability, and resolve disruptions. The host processes this data on our behalf and stores it in Switzerland.

For backup purposes, we regularly create backups of our website. These may also contain personal data, such as form entries. The backups are stored with Infomaniak Network SA in Switzerland.

7.2 Contact Form and Email Contact

When you contact us via the contact form or by email, we process the data you provide to respond to your inquiry and for any follow-up questions. We do not share this data without your consent and delete it once processing is complete and no legal retention obligations apply.

7.3 Web Analytics (Google Analytics / GA4)

With your consent, we use Google Analytics (GA4), einen Webanalysedienst der Google Ireland Limited bzw. Google LLC. This allows us to analyze the use of our website in order to improve it. Data may be transferred to the USA (see Section 9). Collection occurs only after your consent via the consent banner and can be revoked at any time. The IP address is anonymized by Google before storage (anonymize_ip). The retention period for user data in Google Analytics is 14 months. We use Google Consent Mode v2—GA4 is loaded only after express consent; without consent, no cookies are set and signals are transmitted only in aggregated, anonymized form.

7.4 Google Ads and Conversion Tracking

With your consent, we use Google Ads to measure the effectiveness of our advertising (conversion tracking) and, where applicable, for remarketing. Cookies are set and data is transmitted to Google; transfer to the USA is possible (see Section 9). Processing occurs only after your consent and can be revoked at any time.

7.5 Google Tag Manager

We use Google Tag Manager to manage scripts and tags. The Tag Manager itself does not store personal data but controls the triggering of other services (e.g., analytics and marketing tools), each of which requires your consent.

7.6 Google Search Console / Bing Webmaster Tools

We have registered our website with Google Search Console and Bing Webmaster Tools to monitor visibility in search engines. Verification is performed via Google Tag Manager. No user cookies are set.

7.7 Social Media Presence and Plugins

We maintain profiles on LinkedIn. When you visit them or interact with embedded content, the respective providers may process personal data about you. Simple links to our profiles do not trigger any data transmission.

8. Disclosure to Third Parties and Data Processors

Disclosure of your personal data to third parties occurs only to the extent necessary to provide our services, where you have consented, or where we are legally obligated to do so. Possible recipient categories are:

Service providers who process data on our behalf (data processors)
Authorities and courts, where legally required
Other recipients within the scope of consent or contractual necessity

We require our data processors to process personal data only according to our instructions and in compliance with data protection requirements. We engage the following data processors in particular:

8.1 Technical Service Provider

For the design, development, and technical operation of this website, we work with Wishalize (Jan Düblin Art & Design), Niederhasli. Wishalize manages the technical maintenance of the website on our behalf and administers the configuration of the analytics and tracking services used [in particular Google Analytics and Google Tag Manager]. In doing so, Wishalize may gain access to personal data, such as form entries. Wishalize processes this data exclusively according to our instructions, is bound by confidentiality, and may not use it for its own purposes.

9. Disclosure of Data Abroad

In the context of the services mentioned, personal data may also be transmitted abroad and processed there, in particular in countries where our service providers are based or operate servers. Possible recipient countries or regions are:

USA (Google LLC—Google Analytics, Google Tag Manager, Google Fonts)—Microsoft Corporation (Bing Webmaster Tools)—EU/EEA (Meta Platforms Ireland Limited via WhatsApp link, if you use WhatsApp)

If a recipient country does not have adequate data protection recognized by the Federal Council, we ensure appropriate protection through recognized safeguards, in particular through standard contractual clauses or other legally prescribed measures. Upon request, we will provide you with further information about these safeguards.

10. Retention Period

We process and store your personal data only for as long as necessary for the respective purposes or as required by legal retention obligations. Subsequently, the data is deleted or anonymized. Where possible, we specify concrete retention periods for the individual services in Section 7.

11. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access. Data transmission on our website is encrypted via SSL/TLS. Our measures are regularly reviewed and adapted to the state of the art. However, complete security in data transmission over the internet cannot be guaranteed.

12. Automated Individual Decisions and Profiling

No automated individual decision-making that has legal effects for you or significantly affects you takes place.

13. Your Rights

Under applicable data protection law, you have the following rights in particular:

Access: You may request information about the personal data we process.
Rectification: You may request the correction of inaccurate or incomplete data.
Deletion: You may request the deletion of your data, provided no legal obligations prevent it.
Objection and restriction: You may object to processing or request its restriction.
Data portability and transfer: You may request the provision of certain data in a common electronic format.
Withdrawal of consent: You may revoke any consent given at any time with effect for the future.

To exercise your rights, please contact the data controller named in Section 1. We may require appropriate proof to verify your identity.

You also have the right to lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), www.edoeb.admin.ch.

14. Changes to This Privacy Policy

We may update this privacy policy at any time to align it with changed legal requirements or adjustments to our services and data processing. The current version published on this website applies at all times.

15. Contact

For questions or concerns regarding data protection, you can reach us at:

OneExpatServices GmbH
Natalie Bold
Seematte 20
6214 Schenkon